Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 16:50 UTC
Web Portal Operational
East US2 Operational
REST API Operational
East US2 Operational
Reports Operational
East US2 Operational
Usage & Metering Operational
East US2 Operational
Active Directory Operational
Canada Central Operational
East US2 Operational
France Central Operational
Dynamics 365 Operational
East US2 Operational
France Central Operational
Canada Central Operational
Database Operational
East US2 Operational
France Central Operational
Canada Central Operational
Endpoint Operational
France Central Operational
East US2 Operational
Canada Central Operational
File & Object Operational
North Central US Operational
West US Operational
East US2 Operational
Canada Central Operational
East US Operational
France Central Operational
Office 365 Operational
East US2 Operational
France Central Operational
Canada Central Operational
SalesForce Operational
France Central Operational
Canada Central Operational
East US2 Operational
VM & Kubernetes Operational
Canada Central Operational
East US Operational
West US Operational
North Central US Operational
East US2 Operational
France Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 24, 08:02 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 17, 08:01 UTC
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.